Shipping & Returns
Shipping costs will be detailed in the commerce check-out process. They are subject to vary and are quoted at the time of purchase.
In the case of returns please refer to the sections below. Shipments are ordinarily sent from from Australia and/or New Zealand but may be sent from other overseas countries where operational circumstances arise. In these circumstances we will advise where to return apparel to, in most cases this will be to metropolitan areas in either Australia or New Zealand.
All in-stock garments may be returned for product and size exchange under the following conditions:
The purchaser notifies Cobra Weightlifting within 7 days of receiving the shipment that they would like a product or size exchange. The situation will be discussed and then if the garment/s has to be returned to Cobra Weightlifting we will issue the customer with a return number which has to be included with the garment/s.
The purchaser returns the garment/s to Cobra Weightlifting at their own cost and supplies Cobra Weightlifting with an empty prepaid postage bag that can be used to send the new product to the purchaser. The provided bag must be able to accommodate the new product and we also advise the purchaser to use a shipping option that provides traceability i.e. tracked courier bags. We are not responsible for any loss or damage to the product during its return to us.
In the case that no prepaid shipping option is provided to us we reserve the right to charge a further shipping fee for the new item as well as an administration charge to facilitate the new shipment under our shipping processes.
- That the garment/s has not been worn and that the garments original label and information tag is still attached.
- That the garment/s is in new condition and that the garment/s not marked, damaged or broken in any way, this is as the discretion of Cobra Weightlifting
- That the garment/s have not been washed.
We will not refund money. We do not refund or exchange sale items.
Custom Made Items
All custom made items to your specifications cannot be returned or exchanged. Any order paid in full will be a firm agreement of purchase. Once manufacturing of garments has begun you shall have no right to cancel. In the case of a manufacturing defect, notify us within 7 days of receiving the shipment and we will determine the course of action that needs to take place.
We will have issued the purchaser with a Confirmation Template that outlines the computer generated visual and the details of the product being ordered such as quantities and sizing etc. Please note that as the Confirmation Template provides only a visual representation, the final product may be slightly different to accommodate sizing of the apparel. For example as visuals are not scaled to proportion there may be slight variations in the visual layout in the final garment.
Return of products considered to be defective must be pre-authorised by Cobra Weightlifting. All such returns require a return reference number and must be shipped prepaid by the purchaser. Authorised returns of products considered to be defective will be subject to inspection by Cobra Weightlifting. Product replacement to customers without authorisation from Cobra Weightlifting are done so at their own risk. Cobra Weightlifting is not responsible for products that has been mistreated, worn out, had tags removed or where the recommended care instructions have not been followed. Cobra Weightlifting reserves the right to refuse replacement in such cases.
All returns must be authorised in advance by Cobra Weightlifting in writing. Requests of such returns must be made within thirty (30) days of the invoice date. All returns require a return reference number issued by Cobra Weightlifting. All packages that do not bear these reference numbers will be returned to the Club or may be kept with no replacement issued. Authorised returns must be shipped to Cobra Weightlifting prepaid by the purchaser.
Wear and Tear
Cobra Weightlifting apparel, unless explicitly specified, are suitable for competition wear only. They are not made for vigorous repeated use such as repetitive training. We are not responsible for damage sustained if the apparel has been used for a purpose not specified. Also note that our apparel will gradually wear over time and we will not accept returns or claims of defects under these conditions. Not withstanding manufacturing defects, we will not in normal circumstances accept worn and used apparel purchased either through this website or directly from us.